Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at Or live chat with us on our site 10 AM - 6 PM EST

Yes, shipping is free. We also include a prepaid return label with the phone.

The phone will arrive at least two days before your event. If you need the phone to arrive sooner please contact us by chat or email and we will do our best to accomodate your request. 

A return shipping label will be included within the box. Simply place the phone back in the box you received it in. Cover the old shipping label with the return label. Then return it by dropping it off to USPS or scheduling a pickup. Make sure to return the phone within two business days after your event.

Detailed instructions are included with the phone. We can also setup a call to walk you through the setup process. 

Our phones do not require power or WiFi to operate. Just a flat surface away from water or speakers. 

You will receive an email with your voicemail files 2-4 weeks after we receive the phone back to our office. Vinyl records and cassettes take 4-6 weeks to be completed and shipped after your audio is approved. USBs are shipped 2-4 weeks after we receive the phone. 

Yes, we include a frameable sign printed on 6x8" glossy card stock. We also email a pdf example before your event that you can use as a reference if you'd like to create your own. 

There is virtually no limit to the number of messages you can receive. Our phones can record up to 24 hours of audio. 

Yes, all of our packages include an mp3 audio and mp4 video file that is emailed to you after your event. 

Yes, you will always have the option to order a vinyl after your event. You can place your vinyl order by using the link below or by emailing us. 

Vinyl Record – Echo phone