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Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at hello@echophone.co Or live chat with us on our site 10 AM - 6 PM EST

The phone will arrive at least two days prior to your event. If you need the phone to arrive sooner please contact us by chat or email and we will do our best to accomodate your request. 

A return shipping label will be included within the box. Simply place the phone back in the box it arrived in. Cover the old shipping label with the return label. Then return it by dropping it off to the shipping carrier listed on the return label. We kindly ask that you return the phone within 2 business days after your event.

Our phones can be set up in just a few seconds. Simply turn on the two switches at the back of the phone and wait for a blue light to emanate from the rear line jack. Each phone comes preloaded with your personalized greeting, ensuring it's ready to record as soon as you power it on. Detailed instructions will be emailed to you and are also included with the phone. If needed, we can arrange a call to guide you through the setup process.

No power or WiFi needed for our phones! Just pop it on a flat surface away from water and speakers, and you're good to go. 😊

You will receive an email with your voicemail files 2-4 weeks after we receive the phone back to our office. Vinyl records and cassettes take 4-6 weeks to be completed and shipped after your audio is approved. USBs are shipped 2-4 weeks after we receive the phone. 

Yes, we include a frameable sign printed on 6x8" glossy card stock. We also email a pdf example before your event that you can use as a reference if you'd like to create your own. 

Need one in Spanish? No problem! Let us know and we'll incude one in your box 😊

There is virtually no limit to the number of messages you can receive. Our phones can record up to 24 hours of audio. 

Yes, all of our packages include an mp3 audio file that is emailed to you after your event. 

Absolutely! You'll always have the choice to order a vinyl even after your event has concluded. To place your vinyl order, use the link provided below or feel free to shoot us an email! 😊

Vinyl Record – Echo phone

Yes! We offer a Dial-in package as an add on for any of our audio guestbook bookings. All of the messages you receive will be added to your final audio, and there is no limit to the number of messages you can recieve.